Refund policy

Returns & Exchanges
All sale items are final sale and cannot be returned or exchanged.
For eligible regular-price items, request a return or exchange within 14 days of delivery. Items must be unworn, unused, unwashed, with original tags attached and original packaging. A receipt or proof of purchase is required.

Free exchanges
Need a different size or color? Exchanges on eligible regular-price items are free within 14 days of delivery — no return fee applies. Contact us below to arrange it.

Start a return or exchange
Email orders@tcwmenswear.com or use our Contact Us page with your order number and reason for the return or exchange. Please obtain approval before sending anything back. We will provide instructions and a prepaid return label for approved requests.
Your approved return must arrive at our warehouse within 10 days of return authorization (RA#) approval, or the authorization will be cancelled. Items ordered more than 21 days ago, no longer available for sale, or purchased using store credit from a previous exchange are not eligible for return.

Refunds & shipping costs
Once your return is received, inspected, and approved, refunds are issued to your original payment method. A 10% return fee, calculated on the purchase price of the returned merchandise, applies to refunds only — exchanges are free. This fee covers the prepaid return shipping label. Original shipping charges are nonrefundable.

Damaged, defective, or incorrect items
Please inspect your order upon delivery and contact us immediately if an item is damaged, defective, or incorrect. We will work with you to resolve the issue and provide a prepaid return label at no charge, waiving the 10% fee — even on sale items.

Other non-returnable items
Custom products, special orders, personalized items, and gift cards cannot be returned.