Frequently Asked Questions

Orders & Payment

What payment methods do you accept?

We accept all major credit and debit cards, Shop Pay, Apple Pay, Google Pay, and PayPal. All transactions are processed securely.

Can I modify or cancel my order after placing it?

Orders can be modified or cancelled within 1 hour of placement. Please contact us immediately at your earliest convenience. Once an order has been processed or shipped, we are unable to make changes.

Will I receive an order confirmation?

Yes. A confirmation email with your order details and tracking information will be sent to the email address provided at checkout.

Shipping & Delivery

How long does shipping take?

Standard shipping typically takes 5–7 business days. Expedited options are available at checkout. Processing time is 1–2 business days before shipment.

Do you offer free shipping?

Yes, we offer free standard shipping on qualifying orders. Please check our current promotions for the applicable threshold.

Do you ship internationally?

We currently ship within the United States. International shipping availability may vary — please contact us for more information.

How do I track my order?

Once your order ships, you will receive a tracking number via email. You can use this number to track your package directly through the carrier's website.

Returns & Exchanges

What is your return policy?

Sale items are final sale and cannot be returned or exchanged. For eligible regular-price items, request a return within 7 days of delivery. Items must be unworn, unused, unwashed, with original tags and packaging, and proof of purchase. See our Refund Policy for all eligibility conditions and deadlines.

How do I start a return?

Contact orders@tcwmenswear.com or our Contact Us page with your order number and reason. Obtain approval before returning an item. Approved returns must arrive within 10 days of RA# approval.

How will I receive my refund?

Approved refunds go to your original payment method, minus a 10% return fee calculated on the purchase price of the returned merchandise. This fee includes the prepaid return shipping label. Original shipping charges are nonrefundable.

What if my item is damaged, defective, or incorrect?

Contact us immediately, including for sale items. We will work with you to resolve the issue and provide a prepaid return label at no charge and waive the 10% return fee for these returns.

Sizing & Fit

How do I find my size?

Each product page includes a detailed size guide. We recommend measuring yourself and comparing to the size chart before ordering. If you need additional help, our team is happy to assist.

Do your suits run true to size?

Sizing can vary by brand and style. We carry brands such as Vinci, Prestige, Giovanni, and Stacy Adams, each with their own fit profiles. Please refer to the individual product size guide or contact us for brand-specific guidance.

Do you offer alterations or in-person fitting?

Yes. We offer in-person fitting and alterations for both men and women at our Gratiot Avenue showroom. Stop in or call (313) 527-8888 to ask about timing and pricing for your alterations.

Products & Brands

What brands do you carry?

We carry a curated selection of premium menswear brands including Vinci, Prestige, Silversilk, Giovanni, Stacy Adams, Barabas, Carrucci, Marco Lorenzo, and more.

Are your products authentic?

Yes. All products sold at The City Warehouse Menswear are 100% authentic and sourced directly from authorized brand distributors.

Do you restock sold-out items?

Restocks depend on brand availability. We recommend signing up for back-in-stock notifications on the product page or contacting us to inquire about a specific item.

Customer Support

How can I contact you?

You can reach our team via the Contact Us page. We aim to respond to all inquiries within 1–2 business days.

Do you have a physical store?

Yes! We operate both online and in-person. Visit us at our Gratiot Avenue showroom for in-person fitting and same-day local pickup. Please visit our Contact page for location details and hours.